CHARTER DEPARTMENT OF MANPOWER
Manpower Department is obliged to produce trained skilled workforce. With it we promise: -
- To pay all claims and bill payment within 7 days of receipt on complete documents.
- To confirm receiving complaint within 24 hours and give feedback within 7 working days.
- To pay allowances to eligible students not late than day 10 of the following month.
- To distribute Student's Examination Result Slip on each semester within 2 weeks after Meeting of Examination and Certification Committee.
- To ensure each customer at the counter will be attended to within 15 minutes.
To carry out the responsibilities entrusted to the Department of Manpower, the service is friendly and excellent is our motto
Customer Charter Achievement from 27 March 2017
BIL |
CUSTOMER CHARTER |
PIC |
AMOUNT RECEIVED |
NO OF COMPLETED |
ACHIEVEMENT |
1 |
To pay all claims and bill payment within 7 days of receipt on complete documents. |
Administration |
545 voucher |
527 voucher |
96.70% |
2 |
To confirm receiving complaint within 24 hours and give feedback within 7 working days. |
Customer Complaints Officer |
2 complaints |
2 complaints |
100% |
3 |
To pay allowances to eligible students not late than day 10 of the following month. |
Administration |
Indian Youth Program Jan –Jun : RM16,200.00 (9 students) Julai : RM 600.00 (2 students) Disable Living Allowance Jan – Mei: RM4500.00 (3 students) Julai : RM1500.00 (5 students) Double Syift Student Jan – Mei : RM64,000.00(124 students ) Julai : RM12,300.00 (119 students) |
54 voucher 2 voucher
15 voucher 5 voucher
620 voucher 119 voucher |
100% |
4 |
To distribute Student's Examination Result Slip on each semester within 2 weeks after Meeting of Examination and Certification Committee. |
BKKL |
Session 1/2017, Examination and Certification Committee Meeting was held on January 4, 2017 and the announcement of the claim slip decision was circulated on 09 Jan 2017. 632 students' results have been confirmed. |
632 examination result |
100% |
5 |
To ensure each customer at the counter will be attended to within 15 minutes. |
Customer Service Officer |
The number of customers received is 320.. |
320 customers were attended within 15 minutes |
100% |